KegTruck

Common questions

Anyone can read this list. Sign in to open a trouble ticket or a feature request, and log out when you finish. Only that login can see the requests it opened.

What is KegTruck?

Bars and hotels order craft beer. Breweries sell it. A brewpub does both. KegTruck carries the kegs across Thailand in a refrigerated truck.

What does a brewery get back?

Time to make beer. KegTruck handles the shipping, the receiving, and the cleaning of the stainless kegs. You list the beer and confirm a pickup when the keg is still at the brewery. A brewpub gets the same help for the kegs it sells.

What sizes are the kegs, and which coupler fits the tap?

Kegs are 20 L or 30 L. A brewery can also list a 50 L keg. Taps use coupler A (German slider), D (American Sankey), or S (European Sankey). The app shows the coupler on that keg.

How cold does the beer stay?

Between 1°C and 3°C from the brewery to the glass. The truck is refrigerated.

How do I get a login?

Send the short form on Apply. A person reviews the papers. That form does not create a login. An admin opens the account after the review. New accounts use an email address as the login. The same login works in the app and on this page.

How does a bar pay?

PromptPay or a bank transfer. KegTruck does not take card payments. At drop-off the driver photographs the PromptPay slip. The photo does not by itself mark the order paid. The office marks it paid after delivery.

Can I get a tax invoice?

Yes. In the Bar app, open Pay. You can ask before you pay or after you pay. Enter the legal name, the address, and the 13-digit tax ID. For a company that number is the business registration number. For a person it is the national ID. Add an email if you want the invoice sent. Asking does not issue the invoice, and the price does not change. The price already includes VAT. The office issues the invoice for beer that has been delivered. If you gave an email, the office emails the invoice when it is issued. An invoice that is not paid yet shows a PromptPay code. A paid invoice does not. A request made before delivery waits until that price is fixed.

Can I order cans or bottles?

Yes. In the Bar app, order a case. The price is for the whole case. The case stays at the bar and is not collected empty. Pay and a tax invoice work the same way as a keg, after the case is delivered.

Can I order from this website?

A bar or hotel with a login can browse and order kegs on the bar page. A brewery with a login can add a beer on the brewery page. The public demos are not orders. Pay still happens in the app or with the driver.

A keg, a delivery, or the app is wrong. What do I do?

Sign in below and open a trouble ticket. Include the order, the mark on the keg, and what went wrong. You can also write to info@kegtruck.com or @kegtruck. The ticket form is text. Send a photo by email or to @kegtruck.

I want something the app does not do yet.

Sign in below and open a feature request. Reading these questions does not need a login.

Who can open a ticket, and who can read it?

A bar, hotel, brewery, brewpub, or driver who already has a KegTruck login. This page shows only the requests that login opened. Log out before another person uses the browser. Opening a request does not change an order, a price, or a door.

What about empty kegs?

The driver drops full kegs and collects the empties. Stainless kegs in the fleet have a QR code etched into the steel. Do not cover that mark.

Does a LINE chat create a login?

No. A LINE chat does not create a KegTruck login. The official account is @kegtruck. A chat is not an order.

How is a keg priced?

You see one price per keg in the app, and it includes the beer and the trip. The price per keg goes down when you order more kegs from the same brewery on the same trip.

Is there a minimum order?

No. You can order one keg. Kegs from the same brewery share one trip, so each keg costs less as that trip gets larger. At 6 kegs from the same brewery on that trip, the trip is no longer added and the price is the beer only.

When will my keg arrive?

The app does not reserve a clock time. A keg already on a truck can leave on that route. A keg still at the brewery waits until the brewery confirms it is ready, and the app shows that status. For a stop the truck drives to, allow the next day or the day after you order. Phi Phi and Koh Tao finish by boat, so those deliveries take longer.

Which areas do you deliver to?

KegTruck delivers in Thailand: Bangkok, Central (including Hua Hin), the North (including Chiang Mai and Chiang Rai), the East coast (including Pattaya), the Northeast (including Khao Yai), the South (including Koh Samui and Koh Phangan), the Andaman coast (including Phuket, Krabi, and Khao Lak), and the Deep South. Phi Phi and Koh Tao are supplied by boat. The bar app shows what can reach your door. If your area is not listed yet, use Apply.

How many breweries and bars are on KegTruck?

More than 51 Thai breweries, and more than 3,500 bars and hotels.

What papers do I need to apply?

Send papers only through the Apply form. Do not send them by LINE or by email.

A bar or hotel needs an alcohol sales license, a Thai ID, a photo of the sign, a photo of the drop-off door, and either the house registration or the lease.

A brewery needs a production license, a sales license, business papers, a tax ID, a Thai ID, and a photo of the pickup door. A VAT paper is optional.

A brewpub needs the brewery papers and the bar papers.

A driver needs a Thai ID, a driving license, and a photo. If the truck is yours, also send the registration book and the compulsory insurance. Start at Apply to drive.

I'm a brewery. How do I list my beer?

In the brewery app, open Kegs. Enter the beer name, a short description, the ABV, your price, and coupler A, D, or S. Choose 20 L, 30 L, or 50 L, and add the keg’s QR code. Publish the beer when bars may order it. To add more of a beer you already saved, add kegs and only the QR codes. The name, price, and coupler stay as they are.

When can the driver pick up a keg of beer?

Only when the Excise Department tax sticker is already on the keg seal. The driver does not take a keg of beer that does not have that sticker on the seal. Do not cover the sticker or the QR etched in the steel. An empty keg coming back does not need a new sticker.

Can I drive for KegTruck?

Yes. Start at Apply to drive. The form does not create a login. A person reviews the papers first.

Who owns the keg, and is there a deposit?

A stainless keg in the fleet belongs to KegTruck. You are not buying it, and there is no deposit. The price in the app is the beer and the trip. The driver collects the empty stainless keg. Do not cover the QR etched in the steel. A PET keg is disposable. It is not a deposit keg.

What if a keg is flat, warm, or damaged on arrival?

Do not tap it. Sign in and open a trouble ticket with the order and the mark on the keg. The form is text, so send the photo to info@kegtruck.com or to @kegtruck.

Can I return a keg that is half full?

No. A half-full keg is not an empty, and the app does not give a refund for beer left in the keg. The driver collects empties. Do not pour the beer out and hand the keg back as empty. If the beer itself is wrong, do not tap it, and open a trouble ticket.

When can I get a refund?

Not because you changed your mind, ordered the wrong beer, or found it cheaper, once the brewery has confirmed the keg or it is on a truck. Before the brewery confirms, the office can cancel. If the keg arrives wrong, leaking, damaged, flat, or warm, do not tap it and open a trouble ticket. A confirmed problem is a replacement or a refund of that keg, paid by bank transfer. Beer that has been tapped is paid for. A half-full keg is not a refund. The full rules are on the Terms of Use.

Will KegTruck ever ask for my password or bank details?

No one from KegTruck will ask you to type your password into a chat, an email, or LINE. Do not send it. Bars and hotels pay only the PromptPay ID shown in the app, or the bank transfer shown there. Ignore a message that asks you to pay a different account. A brewery or brewpub uploads the bank book page on the application, and enters that payout account in the brewery app. Do not send that account through LINE or email.

How do I reach a person?

Write to info@kegtruck.com or @kegtruck. The office reads messages during the working day. We do not promise that a LINE message will be read by a set hour, and a chat does not place an order. For a bad keg or a broken app, sign in here and open a trouble ticket.

How old do I have to be?

KegTruck is a business service for alcohol logistics. Do not use the apps if you are under 20.

Open a request

Sign in with your KegTruck account. The same login as the app. This does not create an account. No account yet? Use Apply.